Thursday, January 20, 2011

ZAMTEL INTEGRATES CALL CENTRE FACILITIES


With only a few months after taking over Zambia’s public owned telecommunication firm ZAMTEL, Lap-green Networks of Libya has embarked on intensive transformation of the local call centre through unleashing of a lot of packages out of the bag.

The company has announced that it is integrating its call centre facilities as part of the company’s strategy to deliver improved customer facilities across its three brand portfolios.

ZAMTEL Senior Manager for Corporate Communications Kennedy Mambwe says this caters for the company’s converged telecommunication solutions such as fixed lines, GSM mobile and data services as it has an internet service provider license. Mr. Mambwe adds that ZAMTEL has equally employed more personnel to handle the anticipated surge in call volumes from customers across the country.

He further disclosed that in the telecommunication firm plans to build an ultra modern call centre in the near future.

About ZAMTEL
ZAMTEL is part of the LAP Green Network, which has a footprint in six African markets to more than 4 million active subscribers. Lap Green owns 75% shares in the company with management control, while 25% shareholding is retained by the Zambian Government.

By Brian Mwale

ZAMBIA FINALLY SIGNS CAADP COMPACT AFTER TWO POSTPONEMENTS


The Zambian agriculture story is set to record further growth as the country finally signs the long awaited Comprehensive Africa Agriculture Development Program (CAADP) Compact.
After postponing the signing on two occasions in 2008 and 2010, the Rupiah Banda led government has appended its signature to an agreement which now compels it to allocate at least 10% of the annual budget toward development of the agriculture sector and work toward a sector growth target of 6%.
Launching the signing ceremony in the Zambian capital Lusaka today, (January, 18, 2011) Republican President Rupiah Banda through his vice Gorge Kunda says the CAADP Compact is in line with the country’s policies.
Mr. Banda says the country has deliberately created the Livestock and Fisheries Development Ministry which supports growth of the sector. “We are increasing the quality and quantity of livestock by products being exported as the current levels are not good enough,” says the Mr. Kunda.
And the Zambian Head of state says despite the country having recorded consecutive bumper harvests, many challenges still need to be addressed. He says poor road network, storage facilities, and lack of adequate funding and research have to be addressed in order for the country to go beyond its current production levels.
Comesa sentiments on CAADP
The Common Market for East and Southern Africa (COMESA) has expressed delight with Zambia accenting to the CAADP Compact.
COMESA Secretary General Sindiso Ngwenya says Zambia has signed at the right time when it has showed its agriculture potential through consecutive bumper harvests in the agriculture sector. He says this in the midst of the country having recorded a 2.8million metric ton maize bumper harvest in the 2009-2010 farming season an increase from the 2008-2009 farming season which saw Zambia’s staple food hitting a 1.9million metric ton bumper harvest.
“Zambia signing the CAADP Compact brings the number of countries in the COMESA region that have signed to eight which is a good indication,” Mr. Ngwenya reveals.
He says his organization and Zambia’s Ministry of Agriculture are working together to solicit for some technical support from the Food and Agriculture Organization –FAO-. Meanwhile Agriculture and Corporative Minister Bradford Machila says the CAADP Compact fits in Zambia’s Vision 2030 target of becoming a middle income country.
Mr. Machila says the program will be in line with government National Development Programs –NDPs- such as the current Sixth National Development Plan –SNDP- which runs from 2011 to 2015.
Finance and National Planning Minister Situmbeko Musokotwane signed on behalf of Zambia alongside his Agriculture Minister Counterpart Eustakio Kazonga and Zambia Association of Manufacturing –ZAM President Chance Kabaghe singed on behalf of the private sector.
About CAADP
CAADP is an initiative that aims at accelerating Africa’s development by using agriculture as the engine to drive such development.
The CAADP was formulated by African government under the African Union/New Partnership for Africa’s Development (AU/NEPAD) in 2003. In this regard, an annual agriculture growth target of 6% was set, which would be realized in part by allocating at least 10% of the country’s total annual budget to the sector.
The Zambian government in collaboration with COMESA has been engaged in the process of accelerating the implementation of the agriculture development agenda in line with the Comprehensive Africa Development (CAADP) framework.
CAADP’s four fundamental pillars
1. Extending the area under sustainable land management and reliable water control systems,
2. Improving rural infrastructure and trade related capacities for market access,
3. Increasing food supply and reducing hunger
4. Agricultural research, technology dissemination and adoption.

The pillars are deemed critical to sustainably accelerate agricultural production and productivity in countries on the continent.

By Brian Mwale