With only a few months after taking over Zambia’s public owned telecommunication firm ZAMTEL, Lap-green Networks of Libya has embarked on intensive transformation of the local call centre through unleashing of a lot of packages out of the bag.
The company has announced that it is integrating its call centre facilities as part of the company’s strategy to deliver improved customer facilities across its three brand portfolios.
ZAMTEL Senior Manager for Corporate Communications Kennedy Mambwe says this caters for the company’s converged telecommunication solutions such as fixed lines, GSM mobile and data services as it has an internet service provider license. Mr. Mambwe adds that ZAMTEL has equally employed more personnel to handle the anticipated surge in call volumes from customers across the country.
He further disclosed that in the telecommunication firm plans to build an ultra modern call centre in the near future.
About ZAMTEL
ZAMTEL is part of the LAP Green Network, which has a footprint in six African markets to more than 4 million active subscribers. Lap Green owns 75% shares in the company with management control, while 25% shareholding is retained by the Zambian Government.
By Brian Mwale
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